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FAQ’s

Our Online Courses work best with current versions of Chrome, Firefox, Opera, Safari, or Edge. Internet Explorer is no longer supported by Microsoft, because it has critical security issues. Internet Explorer has been replaced by Edge. We do not recommend using Edge, but if you must our website will work correctly with it. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly.

You can update your browser(s) here:
Chrome
Safari
Firefox
Opera
Edge

PurCrystal only allows one registration per email address.  We do this to avoid confusion, and to protect each person’s PurCrystal account. You may have registered before at PurCrystal. To see if you already have an account try logging in. Click on “Forgot my password” on the login page and provide your email address to get your login information sent to you. If unsuccessful at retrieving your login information, please contact us at [email protected]

Check your junk mail or spam folder for our email. If you don’t find it there, contact us at [email protected] and let us know what happened. We will verify your account as soon as possible. Be sure to include your User ID and the email address you used to register.

Try again to register. Fill in the login, email, and password fields and then click on ‘Enroll’.  If you get an error again please contact us at [email protected] and let us know what happened and what error message you received.  Be sure to include your User ID and the email address you tried to use to register.

We will correct the problem as soon as possible.

After logging in use the Account link at the top of any page on the site to change your information, including password, email and shipping addresses.

If you forgot your username or password, use the login link at the top of any page on the site.

The login has links to retrieve or change your username and password.

If you forgot your username or password, use the login link at the top of any page on the site.

The login has links to retrieve or change your username and password.

For technical support contact [email protected]

We are currently only accepting authorized returns at our P.O. box.  All returns must be authorized by contacting [email protected].  Any package received at our P.O. box that is not pre-approved by the Vesica Staff will be refused, unopened and returned to sender. If no return address is present the item will be discarded.

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